Frequently Asked Questions

What happens if I no longer want to attend classes?

If you would like to withdraw from our programs, notice must be provided via phone, email, or in person before the 15th of the month to end your enrollment at the end of that month.

If notice is received after the 15th, your commitment will continue through the end of the following month.

Can I stop classes mid-month?

Unfortunately, we do not offer an option to stop classes mid-month.

If you would like to end your participation, please provide notice prior to the 15th so your enrollment can end with that month.

What happens if my child misses a class?

Not a problem! Splitz offers one make-up token per month to currently enrolled families.

• Make-up classes are a member benefit and subject to availability
• Tokens expire after 90 days
• Tokens can be used anytime while actively enrolled
• Make-ups must be booked through your online portal

When do payments come out of my account?

Payments are processed automatically through our Autopay system on the 1st of every month.

If you plan to withdraw, please follow the withdrawal process above or visit our Policies and Procedures page.

Can I hold my child’s spot if we’ll be away for a while?

Because we operate as a continuous program, we are unable to hold class spaces without payment.

If you’ll be away for an extended period and don’t wish to be charged, we recommend:

• Withdrawing by the 15th of the month
• Contacting us to re-enroll when you're ready to return

If you choose to continue paying to hold your child’s spot, you’ll still receive one make-up token per month for missed classes.

TRIAL CLASSES

Can I trial a class before committing to full enrollment?

Yes! At Splitz, we offer trial classes so new members can experience a session before making a full commitment.

• Trials are offered at a prorated rate.
• You can book a trial in any class with available space.
• Once booked, the trial fee will be added to your family account.
• Your child’s spot will be held for 24 hours after the class, giving your family time to decide.
• If you choose to enroll, the remaining monthly fee and membership/registration fee will be charged.

WHAT TO WEAR & BRING

What should my child wear and bring to class?

• Comfortable, active clothing (no bare midriffs, please)
• Bare feet while in the gym
• A water bottle to stay hydrated
• No specific uniform is required for trial or recreational classes.

ADVANCING LEVELS & AGE GROUPS

What happens when my child ages out or levels up?

We’ll reach out with next-step recommendations and placement options when your child either:

• Ages out of their current program, or
• Masters the skills required to move to the next level

Our goal is to support a smooth and supportive transition.

My child just passed into the next level, but we love our current class. Can we stay?

Absolutely. While we recommend moving up when ready, participants are welcome to stay in their current class until they feel comfortable transitioning to the next class. They will work on their new level in their current class until they transition over.

My child’s birthday is in 3 months—can they move up to the next age group now?

We allow early advancement up to the next age group within one month of their birthday.

💬 Still have questions?

Feel free to contact our front desk or send us an email. We’re happy to help you find the perfect fit!

Check out our app!

All make-up class requests, requests to withdraw, and enrolment adjustments need to be processed directly through your Splitz Gymnastics App.

If you have not yet downloaded The Splitz Gymnastics App, you can do so directly through your Apple or Google Play store by searching "Splitz Gymnastics"

Once you have downloaded the app, you will use the organization code splitzcloverdale or splitzabbotsford to access your login page.

Do not create a new account. Please use the primary email that you have on file and the password used to initially create your account. If you are unsure of your password, please don’t hesitate to reach out and we’d be happy to send you a password reset email.

To access your make-ups, evaluations, absences and more!

Once you have logged into your account, click “Account” at the bottom of the page. From here, you will see your child’s name and photo at the top of the page. Click on their photo. You will be able to view your child’s evaluations, book make-up classes, submit an absence and more.

Make-up Classes

To book a make-up class, first follow the steps above. Once you have reached the make-ups page, click to view your available token and then select “request”. You will automatically see “todays” availability. Select the calendar at the top of the page to view up to a two-week period and select a day that best works for your schedule.

In need of financial assistance?

Providing accessible opportunities for children to participate in sport is important and we hope to help direct you to great organizations to support your child’s participation in sport. If you haven’t already, please check out the below organizations:

Athletics4Kids - https://www.a4k.ca/

Jump Start - https://jumpstart.canadiantire.ca/

Once you have submitted your application to the organization of your choice, if eligible, they will approve your funding request and send your allotted amount directly to us. This amount will then be placed on your account for future tuition payments.  

Please note that your funding will be applied to any upcoming charges and is not applied retroactively. We are unable to refund any previous payments. 

Once your funding has been depleted, your personal form of payment on file will automatically be charged on the 1st of every month. Should you wish to withdraw from our programs at any time, notice is required prior to the 15th of the month to withdraw for the end of that month.

At Splitz, we are committed to creating a safe, clean and exciting atmosphere for children to experience physical success.  We welcome all ages & abilities and challenge participants appropriately.  Our tremendous coaching staff and immaculate facility provide the ultimate playground for the Cloverdale & Abbotsford communities.

We want to create the best possible experience for all our families, please do not hesitate to contact us if you have any questions or would like assistance with the registration process.

We look forward to seeing you in the gym!

Our gymnastics programs are continuous and run 12 months of the year. Participants are welcome to join or drop a class at any time with no long-term commitment.

TUITION

Payment options for monthly tuition include:

AutoPay – Visa/MasterCard/Debit Card. Payment information can be submitted through the parent portal, over the phone or in person at our office.  A 2% convenience fee is applied to this option

E-Cheque – Chequing account details. Payment information can be submitted over the phone or in person at our office.  There is no convenience fee applied to monthly tuition processed through E-Cheque. A returned cheque fee of $25.00+GST is applied to all returned payments.

Splitz will process monthly fees on the 1st of each month or the following business day. Class tuition fees include 4 classes per month. If less than 4 classes are provided in a month due to a scheduled closure, the tuition will automatically be pro-rated. A valid form of payment must be on file in family account to remain active in the program. Splitz does NOT accept cash.

*Prices are subject to GST *Class tuitions are monthly *AutoPay information (Visa/MasterCard/Debit Card/E-Cheque) must be included to process a request *All members are required to have valid insurance. Registration/ Insurance fees are valid from September 1st, 2024- August 31st, 2025.

Please note: Once you have added the class or trial to your “cart” the balance owing will show as “$0.00” until we approve your request. 

2024/2025 SPLITZ ANNUAL MEMBERSHIP

Each athlete will be required to become a full Splitz Member when they register for our programs. The Splitz Membership fee of $60 will be processed on September 1st or with your first month of tuition upon enrolment.

The Splitz Annual Membership includes:

- Your Splitz Gymnastics Registration and Insurance Fee

- Chances for draws and prizes throughout the year

- Sibling discounts, multiple class discounts and more!

The 2024-2025 Splitz Annual Membership is effective from September 1st, 2024 to August 31st, 2025 and will be automatically charged upon your child’s first enrolment approval and renewed every September. For further details about what is included, head over to our “Membership” section of our website.

TRIAL CLASSES

Splitz offers trial classes to provide new members the opportunity to attend one class at a prorated rate prior to committing to a continuous registration.  Our trial classes may be booked in any class with available spaces.  Once the trial class has been booked, a charge will be created to the family account.  All trial spaces will be held for 24 hours following the class to allow the family to determine if the class is a good fit for their child.

MAKE-UP CLASSES

Make-up classes are available as an additional member service to Splitz families. Once a class has been missed, you are allocated 1 make up token per month. Make-up tokens expire after 90 days and can be used at anytime while enrolled in the program. Classes are subject to availability. Make up classes are to be booked through your online portal. In order to register into a make-up class, you must still be currently enrolled in the program.

CLASS CANCELLATION

A request to drop is required to cancel your child’s membership. The withdraw request must be received by the 15th of the desired drop month in order to be processed. Requests to drop may be submitted through our parent portal, by email, by phone, or in person during office hours. Your child may attend their final classes and you no longer have any financial obligations. Requests received after the 15th of the month will receive a drop date for the end of the following month.

DISCOUNTS

Sibling

10% to the second child registered

15% discount to the third child registered

25% discount to the fourth child registered

50% discount to the fifth child registered

Multiple class

10% discount to a second-class registration

15% discount to a third class registration

25% discount to a fourth class registration

50% discount to a fifth class registration

ONE TIME EVENTS

All participants are required to have valid insurance.

- Children 6 years and under require parent supervision

- Pre-registration and payment are required for all events

- There are no refunds or transfers within 5 days of the scheduled event

- Requests to drop may be made by phone, in person or through the parent portal

LATE PICK UP FEE

A $25 late pick up fee will be applied for students who are not picked up within 15 minutes of their class end time.

CLOSURE POLICY

In the event that our facilities close, make up tokens will be added to accounts for a closure of up to two weeks. For a closure beyond two weeks, tuition would be reduced by 75% to maintain enrolment. Our withdrawal policy will remain the same and notice will be required by the 15th of any month in order to discontinue for the following month.