Frequently Asked Questions
Membership Questions
Missed Classes & Make-Ups
What happens if my child misses a class?
No worries! Splitz offers
one make-up token per month for currently enrolled families.
- Make-up classes are a member benefit and subject to availability.
- Tokens must be booked through your online portal.
- Tokens expire after 90 days.
- Tokens can be used anytime
while your child is actively enrolled in a class.
Withdrawing from Classes
Can I stop classes mid-month?
We do not offer mid-month withdrawals. To end your enrollment, please notify us
before the 15th of the month. Your child’s enrollment will then end at the
end of that month. If notice is received
after the 15th, your enrollment will continue through the
end of the following month.
What if I decide to stop attending altogether?
To withdraw from our programs:
- Notify us via phone, email, app, or in person before the 15th of the month.
- If notice is received
after the 15th, your enrollment will continue through the
end of the following month.
Holding a Spot During Extended Absences
Can I hold my child’s spot if we’ll be away for a while?
Because we use a
continuous enrollment system, we’re unable to hold class spots without payment.
If you'll be away and don't want to be charged, we recommend:
- Withdrawing by the 15th of the month
- Reaching out to us when you’re ready to re-enroll
If you choose to continue paying while away:
- Your child’s spot will be held
- You’ll still receive one make-up token per month for any missed classes
Program Questions
Trial Classes
Can my child try a class before enrolling?
Absolutely! At Splitz, we welcome new members to experience a class before committing to full enrollment.
- Trial classes are offered at a prorated rate.
- You can book a trial in any class with available space.
- The trial fee will be added to your family account.
- Your child’s spot will be held for 24 hours after the trial, giving you time to decide.
- If you choose to enroll, we’ll apply the remaining monthly tuition and registration fee.
What to Wear & Bring
What should my child wear to class?
- Comfortable, active clothing (no bare midriffs, please)
- Bare feet in the gym
- A water bottle for hydration
- No uniform is required for trial or recreational classes
Advancing Levels & Age Groups
What happens when my child levels up or ages out?
When it’s time for your child to move to the next level or age group, we’ll contact you with recommendations and placement options to ensure a smooth transition.
Can we stay in our current class if we love it?
Yes! While we encourage moving up when your child is ready, staying in their current class is fine. They can begin working on their next level’s skills right where they are until they’re comfortable moving up.
My child’s birthday is in 3 months—can they move up early?
Children may move to the next age group within one month of their birthday.
iClass Pro App Information
Check out our app!
Managing Your Splitz Gymnastics Account
All
make-up class bookings,
withdrawal requests, and
enrolment adjustments must be completed directly through the
Splitz Gymnastics App.
Haven’t downloaded the app yet?
You can find the
Splitz Gymnastics App in the
Apple App Store or
Google Play Store by searching:
"Splitz Gymnastics"
Once installed, enter the appropriate organization code to access your login page:
- splitzcloverdale (for Cloverdale location)
- splitzabbotsford (for Abbotsford location)
Login Instructions
Do not create a new account. Please log in using the primary email address on file and the password you originally set up.
If you're unsure of your password, contact us—we’re happy to send a password reset link.
Using the App
Once logged in:
- Tap “Account” at the bottom of the screen.
- Select your child’s photo at the top of the page.
- You’ll now have access to:
- Class evaluations
- Make-up bookings
- Absence reporting
- And more
Booking a Make-Up Class
- Follow the steps above to reach your child’s profile.
- Navigate to the Make-Ups section.
- Tap on your available token and select “Request.”
- The app will show available classes for today by default.
- Tap the calendar icon at the top to view availability up to two weeks in advance.
- Select the day and time that best fits your schedule.
Funding Information
In need of financial assistance?
Providing accessible opportunities for children to participate in sport is important and we hope to help direct you to great organizations to support your child’s participation in sport. If you haven’t already, please check out the below organizations:
Athletics4Kids - https://www.a4k.ca/
Jump Start - https://jumpstart.canadiantire.ca/
How It Works
Once you’ve submitted your application and are approved by the organization of your choice:
- Funding will be sent directly to Splitz Gymnastics.
- Your approved amount will be applied to your account and used toward future tuition payments.
Please note:
- Funding cannot be applied retroactively. We are unable to refund any previous payments made before the funding was received.
- Once the approved funding is fully used, your personal payment method on file will be automatically charged on the 1st of each month.
Withdrawing from Programs
If you wish to withdraw from our programs, notice must be provided
by the 15th of the month in order to withdraw at the
end of that month.
All Policies
Welcome to Splitz Gymnastics!
At Splitz, we are committed to providing a safe, clean, and exciting environment where children of all ages and abilities can experience physical success. Our exceptional coaching staff in both Cloverdale and Abbotsford offer the ultimate gymnastics experience for our communities.
We’re here to support you every step of the way! If you have any questions or need help with registration, please don’t hesitate to contact us—we’re happy to help.
Program Overview
Our gymnastics programs run continuously throughout the year, with no long-term commitment. You may enroll or withdraw at any time, offering flexibility for your family.
Tuition & Payment Information
Monthly Tuition Includes:
- 4 classes per month
- Pro-rated fees if fewer than 4 classes occur due to scheduled closures
- If a month includes a fifth week, you will still attend class during that week at no additional cost. In the event that fewer than four classes are held due to a scheduled closure, your tuition will automatically be prorated.
Payment Methods:
- AutoPay (Visa, MasterCard, Debit Card):
- Set up through the Parent Portal, by phone, or in person
- 2% convenience fee applies
- E-Cheque (no convenience fee):
- Set up by phone or in person
- $25 + GST fee for returned payments
- Payments are processed on the 1st of each month or the following business day. A valid form of payment must be on file to remain active in the program.
->Cash is not accepted.
->All prices are subject to GST
->Membership & Registration fee required annually
Annual Membership (2025–2026)
All participants must become a Splitz Member upon enrollment.
Annual Fee: $60
Membership Valid: September 1, 2025 – August 31, 2026
- Charged automatically with your first month’s tuition or on September 1st, whichever comes first.
Membership Includes:
- Splitz Gymnastics registration and insurance
- Access to draws and giveaways
- Discounts for siblings and multiple class registrations
For more details, visit the
Membership section on our website.
Trial Classes
Not ready to commit? Try a class first!
- One trial class may be booked at a prorated rate
- Trials are available in any class with space
- A charge will appear on your account once booked
- Trial spots are held for 24 hours after the class to allow decision-making
Make-Up Classes
Missed a class? No problem!
- Receive 1 make-up token per month for missed classes
- Tokens expire after 90 days
- Make-ups are available while enrolled, subject to availability
- Book directly through your
Parent Portal
Class Cancellation / Withdrawal
To cancel your child’s membership, a drop request must be submitted by the 15th of the month to withdraw at the end of that month. Requests may be made:
- Through the Parent Portal
- By
email,
phone, or
in person
If your request is submitted
after the 15th, your withdrawal will be processed for the
following month. Your child may continue attending classes until the end of the next billing cycle.
Discounts
Sibling Discounts:
- 2nd child: 10%
- 3rd child: 15%
- 4th child: 25%
- 5th child: 50%
Multiple Class Discounts (per child):
- 2nd class: 10%
- 3rd class: 15%
- 4th class: 25%
- 5th class: 50%
One-Time Events
- All participants must have valid insurance
- Children 5 years and under must be accompanied by a parent
- Pre-registration and payment are required
- No refunds or transfers within 5 days of the scheduled event
- Drop requests may be made via phone, in person, or through the portal
Late Pick-Up Policy
A
$25 late fee will be applied if a child is not picked up within
15 minutes of their class ending.
Facility Closures
If our facilities must close:
- Closures up to 2 weeks: Make-up tokens will be added to your account
- Closures beyond 2 weeks: Tuition will be reduced by 75% to maintain enrollment
- Standard withdrawal policy applies: Notice must be submitted by the 15th of the month to withdraw for the end of that month