FAQ
Membership Questions
What happens if I no longer want to attend classes?
If you would like to withdraw from our programs, notice via phone, email or in person is required prior to the 15th of the month in order to complete your enrolment at the end of the month. If you let us know after the 15th, you will be committed until the end of the following month.
What happens if I want to stop classes mid-month?
Unfortunately we do not offer an option to stop classes mid-month. If you would like to stop the program, please submit notice, as stated above, prior to the 15th of the month in order to withdraw for the end of the month.
What happens if my child misses a class?
Not a problem! Our make-up policy allows for one make-up token per month. Make-up classes are available as an additional member service to Splitz families that are currently enrolled in our program. Once a class has been missed, you are allocated a maximum of 1 make-up token per month which can be made up within 30 days of the missed class. Classes are subject to availability. Make-up classes are to be booked through your online portal.
When do payments come out of my account?
Payments are processed through our Autopay system on the 1st of every month. If you would like to withdraw from our program, please follow our withdrawal policy as stated above or visit our Policies and Procedures page.
I am going to be away for an extended period of time, can I hold my child’s space in the class?
Because we run a continuous program, we don’t have an option to hold your space in the class without payment. If you are going to be absent for a long period of time and would like to stop payments, we recommend withdrawing from the program by the 15th of the month and contacting us to re-enrol when you are ready to return. If you want to keep your space, families are welcome to continue with payments to hold their spot and a maximum of 1 make-up token would be allotted per month should you miss a class.
Program Questions
What should my child wear and bring to class?
Participants are encouraged to wear anything that they can be comfortable and active in. We recommend no bare midriffs and ask that participants are barefoot in the facility. Please bring a water bottle to class.
What happens when my child ages out of their class or passes into the next level category?
Should your child pass out of the class or age out of their program, we will contact you to help line up the next available option.
My child just passed to the Silver class, but we really enjoy our current Bronze class. Can we stay in our current class?
While we always recommend participants go into the appropriate age and level, they are always welcome to remain in their current class until they feel comfortable to move.
My child’s birthday is in 3 months, can they already move up to the next age group?
We can move participants’s up to the next age group one month from their birthday.
iClassPro App
Check out our app!
All make-up class requests, requests to withdraw, and enrolment adjustments need to be processed directly through your iClass Pro App.
If you have not yet downloaded The iClass Pro App, you can do so by clicking on the links below.
Apple App Store: The iClass Pro App
Google Play Store: The iClass Pro App
Once you have downloaded the app, you will use the organization code splitzcloverdale to access your login page.
Do not create a new account. Please use the primary email that you have on file and the password used to initially create your account. If you are unsure of your password, please don’t hesitate to reach out and we’d be happy to send you a password reset email.
To access your make-ups, evaluations, absences and more!
Once you have logged into your account, click “Account” at the bottom of the page. From here, you will see your child’s name and photo at the top of the page. Click on their photo. You will be able to view your child’s evaluations, book make-up classes, submit an absence and more.
Make-up Classes
To book a make-up class, first follow the steps above. Once you have reached the make-ups page, click to view your available token and then select “request”. You will automatically see “todays” availability. Select the calendar at the top of the page to view up to a two-week period and select a day that best works for your schedule.
Funding Questions
In need of financial assistance?
There are 2 great companies that help with funding kids in sports:
- Athletics4Kids – https://www.a4k.ca/
- Jump Start – https://jumpstart.canadiantire.ca/
For more information on each companies funding, please visit their website to apply today!